Welcome
Vocality Members!
We are thrilled to fully welcome our new members from Vocality Credit Union
You can now begin contacting CFCU directly for all member service!
Read below to learn about what will happen with your old VCCU Account # and your new CFCU Account # that goes into effect on June 1, 2025.
Your current VCCU account number will continue to work beyond June 1 for the following:
Examples:
(The key is that it originates from the OTHER online banking system. Not VCCU.)
Beginning June 1, 2025, all of the following that are newly established must use the two important numbers below:
All of these must use these numbers:
If you’re a Digital Banking user, you can find your new ACH (MICR) Account Number, Routing Number and other information inside CFCU Digital Banking:
For Desktop
There is also a convenient table of your account numbers on the Dashboard called, 'Direct Deposit Information'
For Mobile:
You can also find this information under the 'Accounts' tab.
Read below to learn about what is happening with VCCU Online Banking as it transitions to CFCU Digital Banking. There are important dates and service interruptions you need to be aware of.
As a convenience, access to VCCU online banking will remain available for a limited time but as READ-ONLY. This will allow you continued access to view banking statements and transaction history. We encourage you to download them for future reference. Please note that most features will be inactive, and your balances and transactions will not be current. Beginning June 2, register for new CFCU Digital Banking to restore your full digital banking capabilities.
Any automatic payment you had set up within your old VCCU online banking will no longer process and need to be re-established in CFCU Digital Banking.
Example:
You scheduled an automatic auto loan payment in VCCU Online Banking that takes money from your Chase checking account to make your VCCU loan payment.
If you set up an external transfer or Bill Pay service through another financial institution’s online banking system to send money to your VCCU account, this will continue without interruption.
Examples:
These transfers moved money from your VCCU checking or savings account to your VCCU loan or to another VCCU account. No worries! These will continue without interruption and will appear within CFCU Digital Banking.
Examples:
Any online bills and payees you had set up within your old VCCU online banking will no longer process and need to be re-established in CFCU Digital Banking.
As a convenience, you will have continued access to view banking statements within VCCU online banking for a limited time. We encourage you to download them for future reference. Your May statement will be mailed to you and will also be available within VCCU online banking in early June.
You can now begin depositing checks using the CFCU Digital Banking app.
Read below to learn about what is happening with your VCCU cards and checks.
Checks: Your existing VCCU checks will continue to work as usual. When you reorder new checks, they will reflect your new CFCU account information.
You can continue using your VCCU debit and credit cards—no new cards are required.
Your card numbers, terms, and interest rates will stay the same.
Beginning June 10, credit card management will transition to CFCU. We'll send you a new link to manage your card-the online experience will look exactly the same as you're used to.
Debit Cards: Your debit cards can now be managed in CFCU Digital Banking, with new features like card locking, reporting a lost/stolen card, and ordering a replacement
Credit Cards: You will continue to manage your credit card in the ‘My Credit Card’ section of VCCU Online Banking until June 10. You will still have access to a read-only version of VCCU Online Banking to allow you to: view your credit card balance and transactions, access past statements, and make payments
You can make a payment by:
Read below to learn about what will happen to your VCCU loan (e.g. auto loan, personal loan) when it transfers to CFCU.
Learn more about our loans using the Loans tab above or get started with an application right here.
The easiest way to make your loan payment is using CFCU Digital Banking.
To see other payment options, visit our Payment Options page.
Read below to learn about what will happen to your VCCU mortgage loan when it transfers to CFCU.
Effective June 1, 2025, the servicing of your mortgage will transfer from Vocality Community Credit Union (VCCU) to Community First Credit Union (CFCU), with servicing operations handled by our trusted partner, Cenlar—a national mortgage servicing company. While Community First will continue to hold your loan, Cenlar will now manage day-to-day servicing tasks like payment processing, statements, and escrow management.
FAQs: Please see the detailed FAQs to walk you through everything—from how to update your insurance, to where to find your mortgage statements, to who to call for help.
Please ensure we have your most current contact information including mailing address, email, and phone number. We will be sending you important information over the next few months.
Also, some systems will require you to receive validation through these channels. For example, to ensure a smooth transition to CFCU’s enhanced Digital Banking platform, it’s important that we have your current e-mail address on file. You can update your contact information at any time within VCCU online banking, with our member service call center team, or at your local VCCU branch.
Plan ahead for conversion weekend closures and disruptions noted on this page.
Download prior statements, bill payees and your May 2025 account history in VCCU Online Banking.
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