We’re thrilled to announce our next addition to The New Local. An upgraded digital banking experience is now here! CFCU Digital Banking is packed with convenient new features.
Make any transaction on your phone or computer.
See spending breakdown, set savings goals, manage budgets, and track your progress.
Monitor your score and create action plans to increase it.
Create a customized experience with features like color coding, account nicknames, and hiding accounts.
Chat with us within Digital Banking at your convenience.
We ensure our members are performing transactions in alignment with their authentic behavior by using advanced, behavioral biometrics.
Get notified ASAP when activity happens in your account
See all your accounts and transactions in one place -even those at other financial institutions.
The new CFCU mobile banking app has all the features you’d expect in a modern banking app: faster and more responsive, simplified navigation, easy to use mobile deposit, and so much more!
You will be required to create a new password when you register for the new Digital Banking experience. This is to ensure your account is secure.
These transfers will continue to process as scheduled when you change to the new Digital Banking experience. However, some cannot be canceled or changed. Please contact us to take care of this for you.
All alerts will need to be re-established, but you now have access to more robust alert options to help you stay on top of your finances.
If you use QuickBooks, Quicken, or Mint, they will need to be re-connected in the new Digital Banking Experience. They will be unavailable until Wednesday, September 27th.
Most nicknames for your accounts will need to be re-established.
These are transfers made to and from account you have at other financial institutions. They are now only available within the new Digital Banking experience. Any transfers you have set up will continue to process as scheduled.
Bill Pay is now only available within the new Digital Banking experience. Any bills you have scheduled will transfer over and continue to process as scheduled. However, some will not be able to be canceled or changed. Please contact us to take care of this for you.
To use debit card controls in the new Digital Banking experience, you will be able to send us a secure message with your request. This will all happen within the new digital banking. Learn more about how to do this here.
Mobile Check Deposit is now only available within the new Digital Banking experience.
Memos and spending categories will not transfer over to the new Digital Banking experience. If you want to retain them, you are able to download them BEFORE you change to the new Digital Banking experience. Read more on how to do this in our FAQs.
The best way to prepare is to ensure your contact information is up to date.
Simply login into your current online banking system and select the ‘Profile’ tab to edit your phone, email and address. This is the information we will use to verify your identity in the new Digital Banking experience.
The best way to prepare is to ensure your contact information is up to date. Simply login into online banking and select the ‘Profile’ tab to edit your phone, email and address. This is the information we will use to verify your identity in the new Digital Banking experience.
You will need the following:
If you have never registered for digital banking with Community First, you will need your account/member number. You can find this on a current statement.
You will login to the new Digital Banking experience the same way you always have – through your desktop computer or the CFCU banking app. Simply enter your existing username and password and click login to begin the process.
This will generate a one-time temporary password that you will receive via SMS, Voice, or email. After you enter the one-time temporary password, you will receive a prompt to reset your password.
Please ensure that we have your current contact details, including telephone number(s) and email address(es) to ensure you receive the one-time temporary password.
If you’re already an active Digital Banking user, you will be able to login to the new Digital Banking experience as you always have. If you use the CFCU banking app, you will need to update it.
iPhone Users: If you have automatic updates turned on, your app will automatically update to the new app for you. If not, simply update your app from the App Store ®.
Android Users: You will need to delete the current app and re-install the new app from the Google Play Store ®.
Digital Banking supports the last two versions of the browsers listed below:
● Google Chrome: Latest two versions
● Firefox: Latest two versions
● Internet Explorer: v11*
● Microsoft Edge: Latest two versions
● Safari: Last two major versions
● IOS: Last two major versions
● Android: v9.0 and higher
*Limited Support: Some functionality may not work as expected. End users with IE 11 as their browser will still be able to access essential functionality of Digital Banking.
All your current account information will transfer over securely to the new Digital Banking experience .Once you log in for the first time, you’ll immediately notice a change to a dashboard layout which gives you a convenient, snapshot view of your accounts. And you can easily rearrange the dashboard according to your preferences.
Yes. All your current payee/payment information will carry over. Bill Pay is now only available in the new Digital Banking experience.
No, any recurring external transfers will be converted to the new Digital Banking experience.
Should you need to make modifications (edit or delete) to the recurring transfers after you upgrade, navigate to Transfers and Payments, then select Scheduled. From there you can make modifications or cancel the recurring transfer. If you are unable to make modifications or cancel any existing transfers, please contact us at 707.546.6000 or chat with us at comfirstcu.org.
External Transfers are now only available within the new Digital Banking experience. Any existing transfers will continue to process, but some will not be able tobe canceled or changed.
Yes, Quicken is availablein the new platform but you will need to reconnect it. It will be unavailable until Wednesday, September 27th. Here is a helpful guide:
Yes, you can change your username and password at any time by navigating to Settings.
Joint account holders will have the capability of creating their own separate login credentials.
Yes. If your device offers Face or Touch ID, you’ll be asked if you’d like to set this up with the new mobile app.
Memos on your previous transactions will not carry over to the new Digital Banking experience. The same goes for any spending categories you set up. However, if you wish to retain them you can download them. To dot his, login to online banking prior BEFORE you change to the new digital banking experience, then do the following:
For Categories:
Click “Reports”, then “Budget”, then Select Account, then “Download”
For Account Notes / Memos:
Click “Accounts”, then “Transactions”, then “Options”, then “Download CSV”