As of February 5th, we are no longer sending verification codes to email addresses. These verification codes are used when logging in on a new device, linking external accounts, updating contact information, and other functions in digital banking.
Email is easily compromised by fraudsters and CFCU wants to ensure the highest level of security for your accounts.
In our previous article about setting up Two Factor Authentication, we reviewed how to ensure you have a valid and current phone number in your account so you can receive verification codes via text or call. In this article, we will go over a third option to receive your verification codes. This is by using what is called an “Authenticator” App.
Please note, you will need both your mobile device and your desktop computer to set up an Authenticator App for use with CFCU Digital Banking.
The Authenticator Apps we suggest using are:
You will need to download an Authenticator App before you continue with the steps below.
Navigate to "Settings" in Digital Banking and go to the "Security Tab"
2. In the "Two Factor Authentication" section, you will see a row labeled "2FA App", as seen in the screenshot below.
3. Click on the pencil icon to edit the section. You will see the screen below appear.
4. Select "Enroll". A QR code like below will appear. Using your chosen authenticator app, scan the QR code or enter in the code manually to your app. Please note that you should not use your normal phone camera when scanning the QR code, but should go into the Authenticator app first before scanning.
5. Once you have scanned the QR code, or entered in the code manually in your authenticator app, follow the instructions within the app to finish setting up the authenticator. Once done, the screen should change to below. You will then have the option to check if you would like this to be your preferred method of verification.
6. Make sure to hit "done" and ensure the toggle in the 2FA App section is set to "on".
You will use your Authenticator App whenever you are requested to provide a verification code in Digital Banking.
1. Select the "Authenticator" option to provide the verification code, as seen in the screenshot below.
2. Once you are prompted to enter in the verification code, open your Authenticator App and receive the code.
3. Enter in the code from the Authenticator App into Digital Banking to login. Please note that these codes are time sensitive. Many will show you whether or not the codes are close to expiring via a timer. If your code does not work, there is a good chance it has already expired and you should retrieve the most recent code from the app.
