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Financial Wellness

Tax Season Frequently Asked Questions


Get ready for tax season with these frequently asked questions about your tax statement and refund

Tax Statement Frequently Asked Questions

When and how will I receive my tax statement?

  • A digital copy of your tax statement will be available via Digital Banking by Jan. 31. This statement is a digital copy of your official IRS forms and may be used for tax purposes.
  • Paper copies will be mailed before Jan. 31. Delivery times may vary, depending on your mailing service. Paper tax statements are sent to the mailing address associated with your account. If you no longer receive mail at the address we have on file, the U.S. Postal Service will forward tax forms if a forward order is on file.

Where can I find the routing number for CFCU?

The routing number is: 321177599. Our routing number is conveniently located at the bottom of each page of our website.

Who will receive a 1098 tax form?

1098 tax forms will be generated for all accounts with a mortgage loan on which interest was paid during the year, such as a first mortgage, fixed-rate second mortgage, home equity line of credit, lot loan, and manufactured home loans for amounts of $600 or more.

Who receives a 1099-INT tax form?

Form 1099-INT will be generated if your combined interest earnings in 2023 is of $10.00 or more.

Who receives a 1099-R tax form?

This form shows distributions from your retirement accounts (e.g., traditional IRAs, SEP IRAs, Roth IRAs and beneficiary IRAs). Anyone who receives a distribution of more than $10 should receive a 1099-R form.

Why didn’t I receive a 1098 tax form?

1098 tax forms will not be generated if you paid less than $600 of interest on your mortgage loan.

How can I find my 1098 Tax form?

The 1098 tax form is available by logging into the account where your mortgage is serviced. Information and the link to Cenlar, CFCU’s third-party mortgage servicer, is located within Digital Banking or on our website.

I didn’t receive a 1098 tax from, where can I locate my YTD interest paid online?

You can locate your year-to-date interest paid for your mortgage under the ‘Account Details’ tab via CFCU Digital Banking. For a first mortgage serviced by Cenlar, it is located under the Balance tab. Information and the link to Cenlar are located within Digital Banking or on our website.

Why is my Outstanding Mortgage Principal in Box 2 showing zero on the 1098 tax form?

Per the IRS instructions for 1098 tax forms, section Box 2: Outstanding Mortgage Principal, the amount of the outstanding principal on the mortgage is as of January 1, of the current year. Example, if you opened your Home Equity Line Of Credit on Dec. 10, 2022, and there was no outstanding mortgage principal as of January 01, 2023, Box 2 amount will be zero.

Why is my Interest Received amount higher on the 1098 tax form?

Per the IRS instructions for 1098 tax forms, section Box 1: Mortgage Interest Received, the interest received on the mortgage includes the interest paid during the calendar year and late charges. If your loan experienced any late charges, the amount will be included.

Who can I contact if I have questions on my 1098 tax form?

Please contact our Loan Servicing department at 707-546-6000 ext. 8130 or via email LoanServicing@comfirstcu.org

How can I find my 1099-INT Tax Statements online?

You can access tax statements issued for your accounts from 2021 to the current tax year. To access your available tax statements in Digital Banking, click ‘Tools’ -> e-Docs -> Statements and Tax Forms. Next, expand the folder, click on the desired year, and finally click on the PDF document link.

Tax statements issued for 2020 or earlier are not available online. If you need a copy of a tax statement that is not available in Digital Banking, you can call us at 707.546.6000 and request a printed tax statement be mailed to you. You can also request a printed copy at any CFCU location.

What if I have multiple accounts that received dividends?

Form 1099-INT reports combined interest on deposit accounts you are the primary member of.

What information do I need to get my tax refund deposited directly?

The IRS suggests direct deposit to get your refund fastest. To set up direct deposit when filing your taxes, you’ll need our routing number 321177599, and your checking account MICR number. Here are the steps to get your checking MICR or savings account number:

  • Log into your CFCU Digital Banking via your computer, tablet, or CFCU mobile app.
  • Select the Accounts tab.
  • Click on the account you wish to review.
  • For savings: Select the Account Details tab (desktop) or Show Details button (app).
    • To display your full account #, click the eye image.
  • For checking: Select the Account Details tab (desktop) or Show Details button (app).
    • Your 14-digit MICR account number will be displayed.
    • To display your full account #, click the eye image.

IMPORTANT! Be sure to include the dash (example. 12345678 – 0001) when giving your account # to your tax preparer for direct deposit purposes.

How can I check if my tax refund has been deposited to my CFCU account?

Log in to your CFCU account via your computer, tablet, or CFCU mobile app to view your account history.

How long will it take to receive the direct deposit of my tax refund?

CFCU will make your tax refund direct deposit available on the same business day we receive it from the Internal Revenue Service (IRS). Choosing a direct deposit tax refund will arrive in your account much faster than a paper check in the mail.

You can track your refund using the IRS’s Where’s My Refund? tool.

If you have not received an expected direct deposit of your refund or there was an error in the direct deposit amount, contact the Internal Revenue Service directly.

What should I do if I receive an email from the IRS?

The Internal Revenue Service (IRS) will never contact you by email to confirm personal information. You can report phishing (unsolicited scam emails) directly to the IRS. Remember, the IRS will only contact you by mail or phone for any problems with your tax filing or tax return.

Does CFCU accept joint refunds?

That depends. If you file jointly, the joint filer’s name may also appear on your tax refund. You can deposit your joint refund via direct deposit as long as you have a joint CFCU account with the same two names (primary and joint) that are on the refund.

If you receive a paper refund check made out to two names, it can be deposited via the CFCU mobile app (for iPhone or Android) as long as you have a joint CFCU account with the same two names on the check. CFCU branches and ATMs also accept check deposits.

Can I deposit a tax refund in the name of my spouse, domestic partner, dependent, or child into my account?

No, you cannot deposit someone else’s tax refund into your CFCU account. However, we do accept joint refunds via direct deposit as long as both names on the refund match the two names (primary and joint) on the CFCU account.


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