Loss Mitigation Options (documentation may be required)
Suspension of Foreclosures and Evictions
How to apply
Kindly visit our first mortgage website, login to your account and access the "Alert" section to complete the form.Our team will then be able to assess the best option to assist your situation.
Monthly deferral. Members can call our credit card center to defer a payment up to three months. Unfortunately, this needs to be done monthly, as we can only advance a month at a time.
How to apply
Members can call credit card customer service toll free at:
For Secured and Traditional cards (credit card number starts with 445831): 866/820-5876
For Rewards card (credit card number starts with 445832): 866/820-5992
Contact us for an application ... If you’ve been affected by the pandemic you may qualify to have your next 2 loans payments deferred.
2-Month Payment Deferral
Late Fee Waivers
No negative credit reporting
Know that, although the loan payment is deferred, the interest is not and will continue to accrue on your loan. Additionally, should you have GAP insurance, please refer to your policy, as a deferral may affect your coverage.
To make it easier for our Members to negotiate the turbulent times of COVID-19 and the state-mandated shelter-in-place, Community Firsthas waived certain transaction fees.
If you’ve been affected by a natural disaster such as fire, earthquake, or flood we urge you to contact your insurance carrier first. In many instances, homeowners, renters, or auto insurance policies have specific coverages that could assist with reimbursements related to evacuation or other expenses incurred during disasters.
Additionally, FEMA has identified many of our communities to be within a federally declared disaster area. Their websites contain information that may also provide assistance to our Members.
