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2025 Annual Report


As a credit union, we're here for our local community. Providing the best financial services, education and customer service is just the start! You can catch us all throughout our 7-county footprint: foodbanks, parades, fairs, chili cook-offs, and more. We don't just talk the talk, we walk the walk!

Take a look through our 2025 Annual Report to see what we've been up to and how we've be doing the past year.

Message from the Chief Executive Officer and Board Chair

As we formally say farewell to 2025 and move forward in 2026, I want to take a moment to reflect on what has been of notable growth for Community First Credit Union. The past year brought meaningful progress on our key initiatives, culminating in the successful execution of our welcoming of new members in southern Humboldt County and the completion of the merger of Vocality Community Credit Union with Community First.


Despite a complex and volatile operating environment, we delivered strong financial performance and continued to build a stronger and more resilient credit union for the future. None of this would have been possible without the dedication of our team and the continued trust of our members.

The Economic Landscape and Industry Outlook
Heading into 2025, expectations for interest rate cuts were modest. While we anticipated modest movement, the Federal Reserve ultimately implemented three rate cuts totaling 75 basis points late in the year. While these actions steepened the yield curve and resulted in a more normalized shape, the changes were more pronounced in the short to intermediate sections of the curve.


Short-term rates declined more meaningfully, while longer-term rates that impact mortgage financing costs dipped more modestly. Mortgage activity continued to face headwinds driven by affordability challenges, elevated home prices, and inventory. These dynamics remain largely unchanged as we enter 2026.

Auto lending faced similar affordability pressures. While rates improved slightly, vehicle prices and related costs of ownership remain at historically high levels. Longer auto loan terms have become more prevalent, reflecting the broader affordability challenge faced by consumers. Inflation moderated modestly during the year, while unemployment increased slightly, leaving monetary policymakers in a difficult position as they balance economic growth with price stability. Ongoing geopolitical tensions and fiscal policy uncertainty continue to contribute to a highly volatile operating environment.

In this environment, our approach remains consistent. Stay disciplined, continue to invest in our members and communities, prudently manage the balance sheet, and focus on long- term value for our members.


2025 Financial Performance
2025 was a strong year financially for Community First Credit Union. We ended the year with total assets of approximately $915 million and net income of $4.83 million. Return on Assets finished at 0.56%, significantly exceeding our original budget expectations. Net interest income performed well above plan, driven by strategic asset deployment.


We made substantial progress in rebalancing the loan portfolio, reducing our concentration in auto loans from 56.8% at the end of 2024 to 43% at the end of 2025, while increasing diversification across other lending categories.


Funding costs improved over the course of the year as deposit pricing normalized. Non-interest income improved to $8.7 million and operating expenses finished right on plan at $35 million despite one-time non-recurring costs associated with the merger. Importantly, our regulatory capital position strengthened significantly, improving to 9.73%, enhancing our fiscal durability for the future.

Overall, 2025 was a year of strong growth and disciplined financial execution.


Strategic Highlights and Execution
Beyond financial performance, the most significant milestone for 2025 was the successful completion of the merger of Vocality Community Credit Union with Community First. This was a complex undertaking that required rigorous coordination across the entire organization.


The integration was executed very adeptly and seamlessly due to the outstanding work of our team. The benefits of greater scale, expanded membership, and broader geographic reach in the North Bay are already evident.

I’ll note a few of the other key initiatives we completed in 2025:

  • Implemented new software and model methodologies to improve the estimate for future loan losses, strengthening our capability to offer outstanding financing rates to our members.
  • Finalized new debit and card card processing and brand agreements that will reduce operating expenses, enhance member card benefits, and result in greater levels of charitable giving in our communities.
  • Implemented new technology and process improvements to help members when falling behind on their loans.
  • Continued to make sizeable investments in new digital banking capabilities and our information security program.
  • Expanded our product offerings, including a new residential jumbo portfolio product. Our Rapid Dough loan continued to grow and provide essential financial assistance to our members at a lower cost and with more favorable payment terms than predatory payday lenders.
  • Expanded our Contact Center hours for greater member convenience and service.
  • Modified and eliminated a number of legacy fees, including dramatically reducing member fees for overdraft protection.


Additionally, we increased our commitment to community impact, including record charitable contributions to support local philanthropy in our communities.


These efforts reflect a continued commitment to building a stronger credit union for our members and communities.


Looking Ahead to 2026 and Beyond
As we move forward in 2026, the operating environment remains highly volatile and uncertain due to a number of factors, including heightened domestic and geo-political tension. Community First will continue to focus our commitment on our members and communities as a trusted local cooperative in the North Bay.


I’ll note some of the key initiatives we have planned for 2026.

  • A new $4 million(+) investment into a new charitable donation investment account to generate higher long-term investment yields that will allow us to enhance our philanthropic giving.
  • Implementation of a new agreement with Mastercard to provide greater benefits for debit and credit card holders. In conjunction with and to celebrate with that new partnership, which we expect to go live this summer, Mastercard and Community First will be making sizeable new philanthropic investments in our communities.
  • Sizeable investments in new Digital Banking capabilities, including more streamlined and convenient ways for members to open new deposit products digitally.
  • New technology that dramatically reduces the time and ease for opening new memberships both digitally and in our branches.
  • New Contact Center technology to enhance convenience for members when they call for information or assistance. This capability will be available 24 x 7, 365 days a year.
  • Sizeable investments in new technology infrastructure to improve and enhance our resiliency.
  • New investments in our information security program to enhance our information security resiliency.


Closing
As we look forward, I want to thank our team members for their hard work and commitment, our Board and Supervisory Committee for their leadership, and most of all our members for their continued trust in Community First. Your trust allows us to remain “Here For Good” and “Here for You” and all the communities we call home.

Read More
Scott Johnson
President and CEO
Marrianne McBride
Board Chair

Stronger Together

2025 saw the official date of the Community First Credit Union and Vocality Community Credit Union merger, with accounts officially merging systems on June 1. This merger represents more than just growth; it’s a powerful step forward that unites two credit unions committed to enhancing member experience, expanding services, and maximizing community impact.

The addition of Vocality Community Credit Union bolstered CFCU's membership to over 70,000, with total assets now nearing $1 billion! This positions Community First in the top 11% of largest credit unions across the nation. Along with our new CFCU members, we've also gained 2 new branches and new counties, Trinity and Humboldt, to expand our reach to, as well as 30+ talented team members.

As we grow, we remain committed to providing our communities with the best service, products, and tech, while prioritizing the community involvement and cooperative spirit that has always defined Community First Credit Union.

  • 9,000
    NEW COMMUNITY FIRST MEMBERS
  • 30
    NEW COMMUNITY FIRST TEAM MEMBERS
  • 2
    BRANCHES AND COUNTIES ADDED
  • 70,000
    TOTAL COMMUNITY FIRST MEMBERS

In Our Community

As a credit union, we're here for our local community. Providing the best financial services, education and customer service is just the start!

Giving Tuesday

Giving Tuesday is a global movement held the Tuesday after Thanksgiving that encourages communities to show their generosity through donations, volunteering, and overall support for charitable causes worldwide.

While the holidays should be a time of joy and shared meals, many in our community face food insecurity. This past Giving Tuesday, Community First partnered with Redwood Empire Food Bank to raise $400,000 to provide meals to those in need, with CFCU donating $50,000 in matching funds.

Discovery Day

Fall 2025 marked CFCU's 11th annual Discovery Day! This company-wide event gives all 180+ team members across our 7-county footprint a chance to come together and contribute to our community.

This Discovery Day we decided to shake things up and took our gathering a little farther north, all the way to Ridgewood Ranch in Mendocino County. Not just the final resting place of legendary racehorse Seabiscuit, Ridgewood Ranch is a place for community meals, learning, and sharing. It houses a therapeutic riding center, School of Adaptive Agriculture, Golden Rule Garden, children's school, and vast pastures--with a 1000 acre parcel as a conservation easement.

Community First had the opportunity to learn about this historic ranch and assist them prepare for their Harvest Festival Fundraiser by processing and prepping produce.

Scholarships

Community First was founded back in 1959 by a group of teachers who were denied loans from the traditional 'big banks'. We continue to honor our roots by supporting students and educators across our 7-county footprint. In addition to the special loans we provide for prospective administrators and teachers alongside the North Coast School of Education and Sonoma County Office of Education, we also sponsor the Sonoma County Office of Education's Teacher of the Year Award.

Community First also offers graduating seniors the opportunity to apply for the Arlene Colombini and Girl Effect scholarships in the spring.

7,911

Total Loans to Our Members

$93,815,253.59

In Loans to Our Members

659

Average Loans Per Month

Youth Agriculture

Agriculture is a big part of Northern California, and not just the grapes! We're proud to help young farmers in our community get their start with our Youth Agriculture Loans! These loans are not only a great product to help young farmers get their start, but a tool to help students learn about making a business plan, budgeting, and the ins and outs of borrowing money. In 2025, we funded 101 Youth Agriculture Loans, totaling $215,332.27. Since we started this program back in 2014, we've funded over 1,300 Youth Agriculture Loans totaling over $2.3 million!

45+

Sponsored Community Events

$125,000+

Donated to Local Organizations

$15,000+

Awarded to local students and educators

Digital Banking

After a successful launch in 2023, our Community First Digital Banking team continues to make improvements and additions to your Digital Banking platform. With enhanced security, financial planning tools, and in-app loan applications, we're enhancing the banking capabilities you have in the palm of your hand!

  • 4.8
    star icon
    on Apple App Store
  • 4.7
    star icon
    on Google Play Store
34,676
Total Users
23.32
Average Monthly Logins Per User
6,159,108
Total Logins
5,161
New Users
99%
Average Login Success Rate
Headshot of Supervisory Committee Member Zhao Qiu
Zhao (Cho) Qiu
Supervisory Committee Chair

Supervisory Committee Report

The Supervisory Committee of Community First Credit Union works in conjunction with the Board of Directors to monitor and review the credit union’s accounting procedures and practices. The Supervisory Committee endeavors to ensure that all fiscal operations are performed accurately and in compliance with applicable regulations and generally accepted accounting principles (GAAP).

To assist the Supervisory Committee in monitoring the credit union’s fiscal activities we retained the services of an independent public accounting firm to perform an audit of the financial statements and records of Community First Credit Union as of December 31, 2025. Doeren Mayhew Assurance performed the annual financial statement audit. It is the Supervisory Committee’s opinion that the financial statements for Community First Credit Union as of December 31, 2025, provide a fair and accurate representation of the fiscal condition of the credit union.

We would like to extend our gratitude to the volunteers and staff for their continued dedication and commitment to the credit union. We are pleased to report that Community First Credit Union remains fiscally strong and well positioned to continue serving its members.

On behalf of the entire Supervisory Committee, it has been our privilege to serve the membership.

Board of Directors

Marrianne McBride
Board Chair
Tina Rivera
Board Vice Chair
Carolyn Welch
Board Treasurer
Brian Cochran headshot
Brian Cochran
Board Secretary
Medhane Kidane
Board Member
Jason Scott
Board Member
Pamela Stevens
Board Member
Jennifer Weiss Headshot
Jennifer Weiss
Board Member
Carolyn Welch
Board Treasurer

Financial Performance

Treasurer's Report

For the year ending 2025, Community First Credit Union ended with total assets of approximately $915 million, reflecting strong growth of over 13% from the prior year, driven primarily by the successful merger with Vocality Community Credit Union, disciplined balance sheet management, and healthy earnings.

Shares increased to $811 million, reflecting continued member confidence and growth in deposits. While funding costs remained elevated earlier in the year, cost of funds improved in the second half of the year.

Net Income for the year was a healthy $4.83 million, a significant increase from 2024, demonstrating the credit union’s ability to generate strong earnings despite a challenging operating environment and an increase in operating costs due to one-time non-recurring merger related costs. Net Interest Income improved meaningfully due to disciplined balance sheet management and strategic asset deployment.

Allowance for Credit Losses increased to $8.39 million, representing approximately 1.30% of total loans, reflecting both loan growth and a continued conservative posture in reserving for future credit losses. Provision expense for the year totaled $3.81 million, finishing favorable to plan.

Non-interest income improved to $8.74 million. Operating expenses, including
one-time non-recurring merger related costs and investments in growth initiatives, were $34.86 million with no material variance to plan.

The credit union’s regulatory Net Worth ratio increased to 9.73%, reflecting improved capital levels and strengthening the organization favorably for future growth and operating environment uncertainty. Total members’ equity (GAAP) increased to $91.83 million, supported by strong earnings and merger-related equity contributions.

Liquidity remained very strong, with cash and cash equivalents of $102 million at the end of 2025, providing ample liquidity to support business operations and continued asset funding.

In summary, 2025 was a year of strong financial performance, successful execution, and meaningful progress in strengthening the credit union’s balance sheet. The organization enters 2026 with higher capital, an improved earnings outlook, and a more diversified lending portfolio to navigate what remains a volatile operating environment.

In closing, we recognize that our members have many choices when selecting a financial institution. Thank you for your continued trust, loyalty, and support of Community First Credit Union.

TOTAL ASSETS
NET INCOME
NET WORTH

Financial Results (Audited)

Balance Sheet
Assets
31-Dec-25
31-Dec-24
Cash and Equivalents
 $102,419,817
 $116,819,645
Net Loans
 $637,265,830
 $575,019,166
Net Investments
 $104,012,294
 $55,539,432
Net Fixed Assets
 $11,105,051
 $10,009,939
Other Assets
 $60,129,119
 $48,531,893
Total Assets
 $914,932,111
 $805,920,075
Liabilities & Members' Equity
31-Dec-24
31-Dec-23
Liabilities
Total Shares
 $811,142,559
 $719,288,675
Accounts Payable and Accrued Liabilities
 $11,963,243
 $8,558,200
Total Liabilities
 $823,105,802
 $727,846,875
Member's Equity
Total Members' Equity
 $91,826,309
 $78,073,200
Total Liabilities & Members' Equity
 $914,932,111
 $805,920,075

Income Statement

Income
31-Dec-25
31-Dec-24
Total Interest Income
 $46,727,961
 $39,886,567
Total Interest Expense
 $11,965,262
 $12,845,145
Net Interest Income
 $34,762,699
 $27,041,422
Provision for Credit Losses
 $3,805,932
 $4,117,981
Net Interest Income After Provision
 $30,956,767
 $22,923,441
Total Non-Interest Income
 $8,736,093
 $7,905,151
Total Non-Interest Expense
 $34,861,839
 $27,704,778
Net Income
 $4,831,021
 $3,123,814