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• MEMBER SERVICE REPRESENTATIVE

  Location: CLEARLAKE, FORT BRAGG, SANTA ROSA, SEBASTOPOL, UKIAH

   

  Position Summary 

  Performs limited transactional duties with high degree of accuracy.  Maintains accurate transactional records.  Provides account information by phone, e-mail, or in person.  Knowledgeable on the full range of credit union products and services, including basic loan product information, in accordance with credit union policies and procedures

   

  Major Duties and Responsibilities 

  Member Service

  • Greet and welcome members to the credit union in a friendly, welcoming and timely manner; treating all credit union members, volunteers and employees with a cooperative attitude.
  • Address member requests knowledgeably and courteously, conveying trust and confidence with individualized attention to members.  Maintain up-to-date comprehensive knowledge on all credit union products and services that are handled or promoted by Tellers.
  • Perform services dependably and accurately, cross-selling, promoting, explaining CFCU products and services at every opportunity.  Includes basic knowledge of certificates, safe deposit boxes, debit and credit cards, on-line banking, bill pay, money orders, IRAs, consumer and mortgage loans (or ability to direct members to the appropriate person for specific information and assistance).
  • Maintain personal appearance, workstation, and manner of communication at the highest professional level according to CFCU  standards.

  Transaction Processing

  • Process share withdrawals, obtaining proper identification and signature verification.
  • Process share deposits, examining share drafts/checks for proper endorsements.
  • Process loan, mortgage, and credit card payments, and ensure payments matchbalances due.
  • Assist with mail or e-mail transactions when available.
  • Process cash advances and transfers.
  • Issue cashier’s checks and money orders.
  • Limited fee reversal according to credit union standards and procedures.
  • Place holds on accounts when necessary; according to CFCU guidelines.
  • Balance cash drawer nightly according to performance standards.  Research and resolve discrepancies.  Report any discrepancies to the supervisor/manager as necessary.

  Additional Duties

  • Process address changes.
  • Report malfunctions of any equipment used to supervisor/manager.
  • Maintain comprehensive, up-to-date knowledge on all related policies, and procedures, rules and regulations for the teller area, including robbery procedures.
  • Place appropriate share comments in computer system.
  • Perform file maintenance on accounts as necessary.
  • Assist branch manager with audits as requested.
  • Participate in training and continued education.
  • Perform other duties and related tasks as assigned.
  • Attend regular departmental and company-wide meetings.
  • Participate in Saturday rotation, minimum of one Saturday per month.

   

  Required Knowledge, Abilities, and Education

  • Excellent member service and communication skills including written, verbal and listening skills
  • Ability to interact effectively over the telephone and via e-mail.  Effectively communicate with difficult members
  • Ability to “travel” as needed to cover any location vacancies
  • Ability to work effectively and cooperatively with all levels of the organization
  • Good organizational skills, including ability to keep productive during slow times
  • Ability to use PC and operate in basic Microsoft Word and Excel documents
  • Knowledge of all CFCU products and services
  • High school diploma

   

  Beneficial Education and Experience

  • Bilingual (Spanish) is desired
  • Retail/cash handling experience is preferred

• Mortgage Loan Officer

  Location: FORT BRAGG y NAPA

   

  Position Summary: Responsible for mortgage loan origination production, customer experience, communication and marketing of all credit union mortgage loan products within the Loan Officer designated credit union territory. Including conducting borrower application interviews, reviewing documentation to ensure loan transactions meet company, investor, state and regulatory requirements. Compensation structure is base salary or commission.

   

  Major Duties and Responsibilities:

  • Maintain knowledge of all CFCU and lending partner mortgage loan products, and guidelines.
  • Interview loan applicants and review documentation to determine borrower creditworthiness and ensure ability to repay; assist members in determining the best product to fit their needs.
  • Actively approach all new leads with a sense of urgency; manage mortgage pipeline to ensure timely closings.
  • Communicate critical origination timeline; including disclosure/re-disclosure, product, pricing, underwriting conditions, closing disclosure and funding process to all applicants.
  • Communicate underwriting decisions; suspense, approval and/or declinations to ensure customer is informed at all times.
  • Ensure excellent communication throughout the process with all third parties associated with each transaction; realtors, title companies, appraisers, and/or outside lending sources.
  • Perform weekly marketing including; MLS meetings/tours, publishing of realtor emails.
  • Schedule monthly realtor office visits, lunches and conduct presentations to market credit union products including niche portfolio loan options and co-branding of marketing flyers for listings.
  • Perform regular outbound calls to establish and maintain referral partners and past borrower relationships.
  • Support branch member service staff with mortgage loan assistance.
  • Attend local community events including chamber functions.
  • Attend regular departmental and company-wide meetings as scheduled.
  • Answer loan queue calls.
  • Perform other duties and related tasks as assigned.

  Required Knowledge, Abilities, and Education:

  • High school diploma
  • Must meet NMLS federal registration requirements
  • Background in mortgage lending (2 – 4 years preferable) with a good understanding of mortgage lending practices, products and underwriting guidelines
  • Solid time management and organizational skills with ability to prioritize
  • Excellent sales and communication skills (written and verbal)
  • Self-motivated with the ability to work independently and/or as part of a larger team
  • Ability to meet critical deadlines under stressful situations
  • Strong computer skills, with ability to use PC and work in Microsoft Office Suite programs
  • Knowledge of mortgage lending systems such as Calyx Point, Doc Magic, FNMA DU, preferred
  • Basic cross-selling experience within a heavy member/customer contact environment

  Beneficial Education and Experience:

  • Consumer loan knowledge
  • Bilingual (Spanish) helpful

Somos una empresa con igualdad de oportunidades. Todos los solicitantes serán considerados para la posición de empleo sin prestar atención a su raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, veteranos o estado de discapacidad.